FINCA is recruiting for an experienced, motivated and hands-on Customer Relationship Supervisor (CRS) to join FINCA’s start-up microfinance bank in Nigeria. The CRS is a middle manager reporting to the Branch Manager (BM), and is responsible for credit operations (including loan related savings) at the branch for the microfinance bank.
Essential Duties and Responsibilities:
Qualifications and Experience:
Critical Competencies:
Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; continually works to improve supervisory skills.
Analytical - Synthesizes complex or diverse information; Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Candidate Profile
To perform the job successfully, the candidate should demonstrate the following competencies and qualities:
How to Apply:
To apply for this position, click here
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