Agaldo Tech. Services
31-Oct-2015
₦60,000 - 100,000
ABUJA ,
Customer Service
Our company is one of the foremost reputable companies in Nigeria with the objective of carrying on the business of broadcasting, printing, publishing, telecommunications and other allied multi-media services.
We are looking to hire young, vibrant and forward looking graduates who are ready to learn, perform and demonstrate competence to fill the position of Call Centre Representative.
JOB AIM:
Provides customer service support to the organization by obtaining, analysing and verifying the accuracy of order information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Prepares customer service summary reports.
Co-ordinates the handling of difficult and/or unusual situations
ESSEENTIAL RESPONSIBILITIES
Key Duties:
KEY COMPETENCIES:
Others:
Method of application:
Candidates are required to send in a one page cover letter. It should be able to show the STAR structure:
Situation a brief sentence or two to set the scene and give the context
Target (or Task) the specific aspects you focussed on and why
Action what you actually did, how and when you did it, and the rationale for your choices
Result what the outcome was and the difference it made
Situation and Target (or Task)
Describe what you did and what was achieved. Write a short summary of between one and two sentences describing the facts surrounding the situation, how it affected the organisation, the project, the customers, etc. and any problems and difficulties that you encountered. Convey the significance of what was done and how it affected the outcome, together with some brief details of what was involved.
Action (what you did)
This is really the most important part, as it concerns explaining what you actually did. Give a brief summary of the critical actions you personally took that relate to the competency in question. The best way to approach this is to ask yourself:
What were the one or two key things I did that had the greatest impact upon the final result?
Try to focus on the actions that relate to the specific competency in question, as often a set of critical actions may provide evidence of several competencies.
Proportion of the achievement for which you personally claim credit
Try to be specific about the situation, the tangible results achieved and the part you played in achieving that result. This is particularly important if you were acting as part of a team. Highlight the role you actually played in achieving the outcome rather than focusing too much on the team activities. Note the proportion of the achievement for which you claim credit.
application closing date : 31st Oct 2015
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