The British High Commission Job Vacancy for Consular Assistant

 Employment Nigeria 11-Dec-2015 ₦300,000 - 600,000 LAGOS , Others  


The British High Commission is an equal opportunity employer and seeks to deliver highest possible standards of service by selecting experienced and professional staff to fill the position of:

Job Position: Consular Assistant

Main Purpose of Job

  • To provide consular assistance to the many British nationals who live in and visit Nigeria

Roles and responsibilities

  • Process Emergency Travel Documents for British nationals.
  • Consular Assistance to British nationals and eligible persons (Hospitalisation, Deaths, Financial Assistance, Prisoners, Child Abduction & Other Assistance work)
  • Provide frontline reception to all consular visitors
  • Dealing with general enquiries by phone/letters/e-mails
  • Maintain files of consular casework and information
  • Establish and build relationships with key contacts to facilitate excellent networking.
  • Maintain a daily record of all visitors given assistance to help with year end statistics
  • Provide administrative support to Vice-Consul and Consul/CROM
  • Filing and registry duties

Key Competences required:

  • Changing and Improving
  • Delivering a quality service
  • Delivering at a pace
  • Collaborating and Partnering

Language Requirements:

  • Good command of English both written and spoken

Other Skills / Experience / Qualifications

  • Previous experience of working in a consular section.
  • Excellent attention to detail and accuracy (compile accurate information in both written and electronic formats).
  • Have excellent customer relations and be able to listen to and support British and EU nationals with sympathy and sensitivity.
  • A tolerance for aggressive customers, challenging consular casework (death, hospitalisation, child abduction).
  • Be respectful of the personal nature of the job and take care to protect sensitive information and adhere to strict data protection policies.
  • Ability to work well in a small team, working independently while taking a proactive approach to the role (particularly under pressure)
  • Good understanding of Microsoft Packages (Word, Excel, Internet Explorer)


Interested and qualified candidates should submit a covering letter (2 pages maximum) stating why they are a suitable candidate for the position, giving brief examples of how they have applied the above competencies in a previous role, a copy of their CV, via email.

Internal applicants should also submit the above, with a copy of their last appraisal to the same email address.

All candidates: Please quote in the subject line, of your email, the Vacancy Notice No: 16/15 LOS and position you are applying for.

Internal candidates, and spouses of diplomatic officers: Please quote in the subject line, of your email, the Vacancy Notice No: 16/15 LOS and position you are applying for, and also indicate that you are an internal candidate, or spouse of a diplomatic officer.

Note:

  • All applicants must be legally able to work in Nigeria with the correct visa/status or work permit.
  • The British High Commission in Lagos is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
  • Staff members recruited locally by the British High Commission in Lagos are subject to Terms and Conditions of Service according to local Nigerian employment law.
  • Spouses/registered partners of UK Based Staff, are able to work within the BHC/BCG but their salary will be abated at the appropriate tax rates.
  • Reference checking and security clearances will be conducted.
  • If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful. Note: Any questions you may have about this position will only be answered during interview, should you be invited.
  • Only electronic applications will be accepted.
  • No further applications will be accepted after the above closing date.


Sorry the application deadline for this job has elapsed



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