Managerial Vacancy at Dragnet Solutions Limited

Employment Nigeria 24-Dec-2016 LAGOS , Managerial Administrative

Dragnet Solutions Limited a dynamic Information Technology company that specializes in the design, development and implementation of innovative people screening solutions for both the Workplace and Education institutions.

POSITION : Spa Manager

General Descriptions

The Spa Manager typically serves as a member of first line management and is considered a senior professional within the organisation.
As such, the Spa Manager provides team and/ or technical supervision. The organisation will depend on this person's expertise and experience in managing with complex technical activities.

Duties

Manage the day to day running of the Spa including but not limited to opening and closing times, staff appearance, client management and generally ensure the Spa meets customer expectations every single time. Supervise all line staff and/or independent contractors where applicable.
Offer ongoing training and coaching to all staff
Work with Spa Supervisor to check product supply levels and if they are running low, notify CE or responsible party
Ensure completion of daily reports and adherence to company policies and procedures
Provide ongoing feedback regarding effectiveness of advertising and promotional efforts
Develop strong client relationships through effective phone and face-to-face interaction
Manage and resolve all escalated client issues
Ensure consistent delivery of an exceptional client experience
Meet and exceed daily company sales metrics by having efficient work habits, a self sufficient mindset, and utilising company provided tools and tactics
Work collaboratively with all staff to achieve team goals
Maintain a positive attitude and bring energy & enthusiasm to the Spa

Key Competencies

2 or 4 year University degree or relevant work experience
Strong management experience, preferably in the retail or hospitality industry
Proven track record of success in management
Ability to take direction and instruction, and implement effectively
Ability to work with little or no supervision
Exceptional customer service and time management
Phone sales experience considered a plus
Medical spa experience considered a plus
People Management Skills
Ability to work under pressure
Knowledge of budgeting and financial planning
Knowledge of marketing strategies
Awareness and adherence to safety standards

Key Performance Indicators

100% on development of monthly work schedule for all departments
99.9% on Customer responses to service quality questionnaires
99.9% inventory management with zero losses
Number of new business on a quarterly basis
99.9% adherence to Oasis MedSpa operational standards i.e. staff attendance to work, general ambience, treatment room ambience, customer bookings, customer relationship management
100% on Scheduled Report frequency
99.9% on level of training and induction given to new staff
100% Updated client and employee record
99.9% on reorder levels

Sorry the application deadline for this job has elapsed

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Managerial Vacancy at Dragnet Solutions Limited

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