Opening at The International Institute of Tropical Agriculture for ICT Support Officer
Employment Nigeria
23-Feb-2017
KANO ,
IT and Telecoms
Agriculture
The International Institute of Tropical Agriculture - works with partners to enhance crop quality and productivity, reduce producer and consumer risks, and generate wealth from agriculture. IITA works on the following crops: cowpea, soybean, banana/plantain, yam, cassava, and maize. It is a member of CGIAR, a global agriculture research partnership for a food secure future.
POSITION : ICT Support Officer
Responsibilities
- Assist in installing and ensuring proper functioning of voice network (IP PBX);
- Assist in monitoring internet system operation to detect potential problems;
- Assist in installing, upgrading and maintain all LAN items, support LANs & WANs, network segments, internet and intranet systems;
- Assist in maintaining system efficiency and ensure design of system and allow all its components to work properly;
- Assist in configuring and install system and set up new users;
- Assist in setting up projectors, printers, photocopiers, digital cameras, etc for everyday office use and as necessary for meetings;
- Assist in troubleshooting technical problems with mobile subscription and IP phone;
- Ensure satellite phone are working and SIM cards are activated at all times;
- Ensure good asset management of ICT equipment's at the offices and update asset register and inventory tracking system with the Logistics and Administrative Officers;
- Assist in setting up/configure new user E-mail;
- Assist in installing antivirus and maintain its upgrade with staff;
- Ensure availability of LAN for all offices, determine platform, interface and bandwidth needs;
- Assist in installing and troubleshooting all hardware problems following designs or installation specification and resolve IT issues for staff remotely and on Mac, Windows and Linux OS;
- Oversee the issuance and return of assets to/from staff and record all asset movements and disposal of ICT equipment;
- Make recommendations for future upgrades of network systems, equipment/gadget;
- Assist in maintaining network management platform and ensure Lan security integrity and system security ensuring frequent software updates, antivirus update and patches;
- Administer servers, desktop and laptop computer, printer, routers, switches, firewall, personal digital assistants, smartphones, software deployment;
- Assist in training staff on new software and application when necessary;
- Provide activity/progress report to Station Manager on all aspect of ICT operations;
- Perform any other duties as may be assigned by the supervisor.
Requirements
Qualification:
- HND/BSc. in Computer Science or related field with at least Three (3) years relevant experience performing same role.
Competencies:
- Ideal Candidate must:
- Have ability to troubleshoot ICT equipment problems and repairs accordingly.
- Have considerable knowledge of networking
- Good knowledge of software installation and maintenance
Sorry the application deadline for this job has elapsed
