Customer Service Representative

 Solution Finders Limited 19-Feb-2017 ₦30,000 - 60,000 VICTORIA ISLAND , Others  

Our client offers fully furnished and fully serviced single and en-suite office spaces.They are interested in hiring a Customer Service Representative that would interact with customers by providing product and service information; resolving product and service problems and manage customers expectations as well.

Job Description:

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.


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