Analyst, Operations Performance at IPI PowerTech

 Employment Nigeria 06-Apr-2017 LAGOS , IT and Telecoms  

IPI PowerTech delivers specialized solutions to the Power, Industrial and Telecom sectors in Africa

POSITION : Operations Performance Analyst - 5 slots

Responsibilities

  • Manage the functions of passive infrastructure network surveillance/monitoring escalation, analysis and reporting to ensure target KPIs for infrastructure availability are met and maintained.
  • Effective monitoring of the entire IPI managed network infrastructure
  • Ensure that all infrastructure incidents, trouble tickets, outages and performance alerts are detected on time and logged/documented
  • Timely escalate (horizontally and vertically) and follow-up all shift detected incidents to field team by way of call-outs.
  • Generate operational shift reports and updates for analysis, reporting trends to predict future occurrences.
  • Notify client and third-party service providers of issues, outages and remediation status, service plans.
  • Carry out a detailed analysis of causes of faults resulting in downtime.
  • Generate timely report based and faults analysis and proffer solutions accordingly.
  • Prepare and present operations performance analysis using charts.

The suitable candidate must possess the following requirements:

  • First Degree in Engineering
  • At least 5 years experience in the Telecoms industry
  • Experience working as a Field Officer and NOC operator
  • Ability to carry out analysis using MS Excel (Very important)
  • Proficient in the use of Affectli software
  • Proficient in MS Office


Sorry the application deadline for this job has elapsed



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