Front Desk Officer at TTC Mobile Limited

 Employment Nigeria 15-Apr-2017 LAGOS , Customer Service  

TTC Mobile Limited is recruiting to fill the position below : 

POSITION : Front Desk/Telemarketer

Your main responsibility shall be to:

  • Take telephone and email enquiries on behalf of the company
  • Generate sale lead from enquiries and convert same tsales
  • Liaise and build relationships with prospects, with a view to converting them to customers
  • Manage the affairs of the front office, direct incoming calls and persons to appropriate department
  • Liaison with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up tdate.
  • Dissemination of information regarding service delivery, date of commencement of classes, monies due for payment, etc.

Specifications

  • Academic and Professional: A University degree in any discipline.
  • 1 - 2 years experience in IT service provisioning with emphasis on customer liaison.
  • Experience: Customer Relations, Technical, Human Relations (Any other Human Related) in IT, Telecoms or Training company

Competencies:

  • Customer Relationship Management techniques.
  • Service Level Management.
  • Business Communication Skills.
  • Knowledge of I.T & Telecom Industry.
  • Use of computer and related applications
  • Excellent telephony skills with the ability tlisten, question and explain.
  • Basic Telecommunication concepts, principles and systems.
  • Best Practices in Customer Care/Customer Relationship Management.

How To Apply
Candidates should send their CV's to:info@ttcmobileworld.com



Sorry the application deadline for this job has elapsed



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