Service Desk Administrator at Workforce Management Centre

 Employment Nigeria 27-Apr-2017 LAGOS , Administrative  

POSITION : Service Desk Administrator

DESCRIPTION

Provide a 24x7, multi-lingual, single contact point for our customers worldwide for software services related incidents and to enable the smooth flow of these incidents across our whole organization to the appropriate Software subject matter experts for both technical and non-technical requests.

Responsibilities

  • Provide collaboration & communication interface between customers and subject matter experts (SME) in Software Services.
  • Assure the total customer experience is achieved, by providing to the end customer the most complete answers.
  • Provide management and incident routing for non-technical & technical requests.
  • Fully document every ticket, including all resolution steps.
  • Handling cases within the corresponding turnaround time.
  • Follow best practice ticket management processes.
  • Participate in product forums and web knowledge bases i.e. Maintain product knowledge up to day by investigating and get informed of all product releases.
  • Create a positive work environment for our contact center agents.
  • Attend Team/ Face to Face meetings with the Team Lead.
  • Available for work at the scheduled shift start.
  • Constant self-development using day to day work; web based training, and any other available tool.
  • Positive, effective and flexible contribution to achieving team targets and objectives.

Requirements

  • HND/BSc. in related fields.
  • 2-years IT customer service experience required.
  • Technical certification will be a plus.
  • Comfortable working with several tools at the same time.
  • Solid communication skills, written and verbal (English)
  • Knowledge of various hardware and software, including but not limited to Microsoft operating systems.
  • Excellent customer service skills.
  • Customer oriented ability and excellent understanding of customer impact.
  • Work with minimum supervision (results driven).
  • Team player.

How To Apply
Candidates should send their CV's to: jobs@wfmcentre.com subject should be :  “Service Desk Administrator”



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Receptionist And Secretary Job at Chak Architects

Document Control Officers Job at Karamat Limited

Job at RTI International

New Job at Mike Igbokwe SAN And Co

Executive Job in a Power Company


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Subsea Structural Engineer at Otiz Keepers Limited

Personal Assistant at Graceco Limited

Sales Specialist at StarTimes Nigeria

Technical Capability Lead Trainer at Promasidor Nigeria Limited

Store Assistant at Wellness Healthcare Group

More

GET FREE JOB ALERTS

POPULAR JOBS

Business Cluster Managers in a Financial Technology Firm (Lagos, Aba, Onitsha, Osogbo, Ibadan, Kano)

Customer Service Officer at Vesti Technologies

Customer Service Representative at Paga

DevOps Engineer at Vesti Technologies

Electrician - Golden Fertilizer at Flour Mills of Nigeria Plc

Store Assistant at Wellness Healthcare Group

Key Account Manager at Paga

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,