Customer Service Intern at Verite Microfinance Bank Ltd

 Employment Nigeria 13-May-2017 LAGOS , Banking and Finance   Internship  

Verite Microfinance Bank Ltd is licensed by the Central Bank of Nigeria as a deposit-taking financial institution.

POSITION : Customer Service Officer (Intern)

 Descriptions

  • Handle customers’ complaints, process orders and provide information about the bank’s products and services.
  • Providing outstanding service to customers through all of your interactions.
  • Assessing loan applications and making recommendations.
  • Communicating with customers accurately and efficiently.
  • Providing outstanding service to customers through all of your interactions.
  • Assessing loan applications and making recommendations.
  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Dealing with incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
  • Open customers’ accounts and ensure complete documentation for account opening package.
  • Preparation of weekly reports on customer service activities of the branch
  • Perform other duties as may be assigned by the Branch Manager and Head, Customer Service Unit
  • preparing reports and general administration.

Requirements

  • OND holder in any discipline
  • Must be Female
  • She must not be more than 26 years of age by April 2017
  • Excellent communication (oral and written)
  • High level of drive and resilience in achieving set goals/targets
  • Good appreciation and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
  • High sense of responsibility and accountability
  • Organizational, innovative, strong analytical and critical thinking skills
  • Adapt quickly in new situations and challenges; and also a team player
  • Professional and polite telephone manner is required, whilst also being able to build rapport quickly with the caller.
  • Proactive, driven, enthusiastic and will need previous customer service experience.

How To Apply
Candidates should send a word document version of their CV's to: career@veritemfb.com



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