Vacancy at Darmac Engineers

 Employment Nigeria 18-May-2017 LAGOS , Customer Service  

POSITION : Customer Service Manager

DESCRIPTION

  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Maintains customer satisfaction by providing problem-solving resources; managing staff.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.

Requirements 

  • Staffing,
  • Planning,
  • Analyzing Information 
  • Customer Service,
  • Process Improvement,
  • Decision Making,
  • Managing Processes,

How To Apply
Candidates should send their CV's to:elizabeth.ofodile@darmacengineers.com.ng



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited

Latest Jobs at Mikano via Best Search

Retail Sales Representative

Front Desk Officer at Infostrategy Technology Nigeria Limited

Current Job at FINCA International


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

HVAC Electrical Technician at Dangote Group

Internal Audit Assistant at Dozzy Oil & Gas Limited

Fundraising Officer at the Bible Society of Nigeria

Legal Officer at Dangote Group

Pipeline Project Manager at Transtidal Energy Limited

More

GET FREE JOB ALERTS

POPULAR JOBS

Management Accountant at Biswal Limited

Business Cluster Managers in a Financial Technology Firm (Lagos, Aba, Onitsha, Osogbo, Ibadan, Kano)

Offline Sales Regional Manager, Eastern Region at Jumia

Customer Service Representative at Paga

Customer Service Officer at Vesti Technologies

DevOps Engineer at Vesti Technologies

Electrician - Golden Fertilizer at Flour Mills of Nigeria Plc

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,