Manager, Front Office at Fahrenheit Hospitality Limited (FHL)

 Employment Nigeria 20-Jul-2017 LAGOS , Customer Service   Administrative  

POSITION : Front Office Manager

 Description

  • Follow up on billing and ensure that allocation is done properly and appropriate rates are applied
  • Ensure daily revenue is posted timely and correctly and that all statistical information are correct
  • Follow up on outstanding balances and ensure that payments are made to reduce debts or to avoid loss of revenue
  • Check reconciliations in order to ensure that discrepancies are rectified and banking is done appropriately
  • Authorize all Front Office voids at the discretion of the Assistant General Manager
  • Maintain Standard Operating Procedures for the Reception department
  • Communicate with all front of house team members and ensure optimum occupancy and average room rate to maximize revenue
  • Ensure lively and informative briefings are conducted with the team at the start of each shift
  • Develop and motivate the staff in order to achieve high levels of productivity
  • Ensure the team members are looking presentable with clean, ironed uniforms at all times and that team members are wearing name badges at all times
  • Ensure company policies and procedures are understood and adhered to by the team members at all times
  • Aware of daily arrivals and to ensure proper planning is in place to ensure guest expectations are met
  • Work closely with the Executive Housekeeper to ensure consistency of communication is maintained (room moves, out of order rooms, rooms available for sale, etc...)
  • Ensure VIP are recognised and rooms are allocated and checked by the Duty Manager/Hotel Supervisor
  • Prepare daily, weekly and end of month reports and any other statistical information as required
  • Responsible for the preparation of statistical performance and forecast on a weekly and/or monthly basis and to assist in the preparation for the front office department
  • Monitor application of credit facilities and special rates to avoid financial loss
  • Ensure high standards of customer service are observed at all times

How To Apply
Candidates should send their CV's to: jobsfahrenheithospitality@gmail.com with the subject of the email as the position applied for.



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