Vacancy for Regional Field Team Lead at e.Stream Networks Limited

 Employment Nigeria 05-Aug-2017 LAGOS , Engineering  


e.Stream Networks Limited a licensed broadband communications servcie provider 

POSITION : Regional Field Team Lead

DESCRIPTION

Responsible for the coordination of deployment, troubleshooting and maintenance of various communication equipment (VSAT and Radio) within its region and also proper documentation of day-to-day activities.

Responsibilities

  • Assist the Service Deployment manager to achieve the corporate objectives
  • Attend project & departmental meetings
  • Provide inputs to the departmental annual budget
  • Provide technological innovation to deploy services which are cost effective.

Technical / Analysis and Problem Solving:

  • Ensures that issues escalated are resolved within agreed OLA
  • Ensures 90% implementation of Maintenance plan
  • Ensures that surveys carried out by FSE are 90% accurate
  • Ensures that there is no course to revisit sites deployed within 6month.
  • Provide technical solutions to network issues escalated to the 2nd level.

Leadership:

  • Team lead for special deployment projects
  • Training & knowledge sharing for FSE and Riggers
  • Responsible for scheduling and implementing annual maintenance on the remote sites.

Interpersonal, Relationship Management & Collaboration:

  • Liaise with 3rd party vendors to deliver projects
  • Establish and maintain good working relationships with other departments, teams and Clients

Communication:

  • Escalate service impacting issues outside span of control to the Service Deployment Manager.
  • Deliver weekly reports on the status deployment
  • Generate and submit periodic project and operational reports to the Service Deployment Manager for informed decision making

Customer Focus:

  • Timely response to customer complaint
  • Prompt resolution of 2nd level issues

Financial Management:

  • Recommend & Implement cost saving initiatives

Requirements
Education & Work Experience:

  • RF engineering experience working in the telecoms industry.
  • Affiliation with relevant professional bodies
  • Bachelor’s degree in Computer Engineering, Electrical Electronics Engineering or related field
  • Minimum of 5 years work experience in a relevant role.

Competency, Skills & Certifications:

  • Certification in CCNA, CWNA
  • IOM (Idirect Operations Maintenance)
  • GVF (510, 520)
  • Relationship & People Management

KPIs:

  • Quality of deployment without recourse to revisit site
  • Prompt resolution of 2nd level issues less than 10hrs across the country.
  • 10% cost savings on deployment

Working Conditions:

  • The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
  • The incumbent may be required to travel out of station often.

Physical Requirement:

  • This position requires physical and mental strength

Direct Reports:

  • Field Service Engineers and Riggers.


Sorry the application deadline for this job has elapsed



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