Manager, Network Operations at e.Stream Networks Limited
Employment Nigeria
15-Jul-2017
LAGOS ,
Engineering
e.Stream Networks Limited a licensed broadband communications servcie provider
POSITION : Network Operations Manager
DESCRIPTION
- Responsible for managing the network operations team to ensure service quality and network efficiency.
- Responsible for monitoring and maintaining the e.Stream networks and platforms and for keeping it up and running while meeting industry standards.
- Also responsible for supporting all eStream internet and VPN clients at second level.
- Be supporting includes, VPN, VSAT, Microwave Radio, Fiber, MPLS VPNs
Responsibilities
- Provide direction and clear, tactical and strategic goals for the NOC related to functions, capabilities, and capacity
- Be informed on latest developments and update corporate knowledge of technology trends as it affect the company business
Technical / Analysis and Problem Solving:
- Ensure that hardware and software systems are fully deployed, implemented and functioning.
- Regular training of Service Desk team members for effective 1st level troubleshooting
- Ensure scheduled maintenance are carried out
- Ensure all resolvable issues (within the control of the department) are resolved within the specified OLA time.
Leadership:
- Manage a team of NOC resources that support the global monitoring of infrastructure systems and applications on a 24x7x365 basis.
- Ensure team maintains and updates knowledge base related to supported applications
Interpersonal, Relationship Management & Collaboration:
- Establish and maintain good working relationships with other departments, teams and Clients
Communication:
- Deliver project reports to the chief technical officer
- Escalate unresolvable issues (not within control) to service/equipment providers e.g. unresolvable issues with VSAT to TAC
Customer Focus:
- Ensure adherence to customer specification and SLA
- Prompt resolution of 2nd level issues
Financial Management:
- Develop annual budget for the department
Requirements
- Degree in Information Technology, Computer Science, Electrical Electronics Engineering or related field
- 7 years work experience in a relevant role.
- Network experience in an ISP environment or a systems integration company with specialization in enterprise and service provider routing and switching solutions.
- Affiliation with relevant professional bodies
Competency, Skills & Certifications:
- CFOT Certification
- RF Technology Skills
- Leadership
- Relationship & People Management
- Certification in CCNP Routing & Switching/Service Provider
- Enterprise Network Design Skills
- GVF 510 Certification
- MTCNA/MTCRE/MTCINE
KPIs:
- Availability of core networks devices and backbone links
- Availability of all Fiber and Radio Backhaul links
- Customer experience and satisfaction on the network
- Cost saving initiatives
Working conditions:
- The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
- The incumbent may be required to travel out of station often.
Sorry the application deadline for this job has elapsed
