Radio Operator at The United Nations World Food Programme

Employment Nigeria 26-Aug-2017 ABUJA , Administrative NGO

The United Nations World Food Programme a humanitarian agency fighting hunger worldwide.

POSITION : Radio (& Switchboard) Operator SSA4

DESCRIPTION

Support telecommunications services in order to facilitate efficient implementation of security processes and procedures.

Key Accountabilities

Produce regular and ad hoc reports including daily radio checks, and assist in preparation and dispatch of the summary of security incidents and other information to staff, to facilitate accurate, efficient and concise communication and information flow.
Provide efficient support and training to users on telecommunications equipment and procedures including Minimum Operating Security Standards (MOSS) requirements, to ensure effective use of telecommunications equipment.
Maintain inventory and provide recommendations for potential improvements, to support efficient planning and keep WFP telecommunications equipment operational.
Create and maintain databases (e.g. lists of call signs, addresses, telephone numbers, wardens, etc.), to ensure accurate information is available at all times.
Coordinate with WFP Security staff and/or UNDSS Radio Room, to facilitate accurate and efficient security-related information flow following established standard operating procedures.
Responsible for monitoring and channelling all radio communications including tracking of WFP vehicle and staff movement, to ensure efficient 24-hour coverage of telecommunications services.
Follow established emergency response processes and procedures, to ensure prompt assistance in case of emergencies.

4Ps Core Organisational Capabilities
Purpose:

Helps teammates articulate WFP’s Strategic Objectives.
Suggests potential improvements to team’s work processes to supervisor.
Explains the impact of WFP activities in beneficiary communities to teammates.
Articulates how own unit’s responsibilities will serve WFP’s mission.

People:

Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance:

Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership:

Suggests opportunities for partnering with other units to supervisor.
Identifies opportunities to work with colleagues and partners in the field towards common goals.
Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Qualifications
Education:

Completion of secondary school education.
Technical training in communication equipment or other work related areas.

Experience:

4+ years of progressively responsible work experience in telecommunications/radio operations, information technology, or other relevant field of work.

Knowledge & Skills:

Ability to multi-task, and respond simultaneously and in a timely fashion to demanding job requirements.
Ability to prioritize a heavy workload, demonstrate judgement, initiative, alertness and emotional stability, especially in emergency situations.
Good coordination and control skills to act swiftly and adequately in case of emergencies and resolve operational issues promptly.
High sense of discretion and integrity.
Client orientation and ability to establish effective working relationships in a multi-cultural, multi-ethnic environment.
Good knowledge in the telecommunication operations and procedures and high standard computer literacy.
Ability to operate and maintain telecommunications equipment including installation works.
Good communication skills; ability to provide short briefings and communications clearly and concisely, both orally and in writing.
Ability to work in a team.
Language: Fluency (read/write/speak) in English Language

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Radio Operator at The United Nations World Food Programme

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