Vacancy at Nigeria Training Network (NTN) for a Customer Service Trainer

 Employment Nigeria 31-Aug-2017 LAGOS , Customer Service  

POSITION : Customer Service Trainer

 Description

  • Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
  • Design quality score card programs and maintain feedback mechanism for all field services.
  • Coordinate with clients and provide optimal levels of customer services and recommend selling techniques.
  • Analyze customer check out procedures and recommend improvements to handle all tenders and sales.
  • Provide support to all national and regional store programs.
  • Assist training manager and resolve all training requirement for various customer operations.
  • Develop and maintain documents for various processes, assist in preparing appropriate development plans for same.
  • Provide optimal level of customer services to all customers.
  • Design and maintain training course for all materials and develop appropriate computer applications for manuals and hand outs.
  • Coordinate with various employees and provide feed back to all customers and maintain efficient knowledge on products.
  • Facilitate in providing training sessions, develop appropriate objectives and ensure achievement for same.
  • Provide training to all human resources and marketing teams as per requirement.
  • Maintain records of all computer applications and associate training materials and manuals.
  • Coordinate with marketing team and ensure regular updates for marketing deliverables.
  • Provide technical support to all new recruits and provide training on all human resource and marketing related job.
  • Monitor all client issues and provide training to resolve same.
  • Participate in various team and store meetings.

How To Apply
Candidates should send their Resumes, CV's and Certification to: tutors@nigeriatrainingnetwork.com cc: career@nigeriatrainingcourses.com 



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited

Latest Jobs at Mikano via Best Search

Retail Sales Representative

Front Desk Officer at Infostrategy Technology Nigeria Limited

Current Job at FINCA International


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Costing Analyst at Nestle Nigeria Plc

Account Receivable Officer at Dangote Group

Senior Sales Engineer - Valves at Bell Oil and Gas Limited

Accountant at Cometstar Manufacturing Co. Ltd

Turnaround Process Control Supervisor at Deepdrill Oilfield Services Limited

More

GET FREE JOB ALERTS

POPULAR JOBS

Management Accountant at Biswal Limited

Offline Sales Regional Manager, Eastern Region at Jumia

Business Cluster Managers in a Financial Technology Firm (Lagos, Aba, Onitsha, Osogbo, Ibadan, Kano)

Customer Service Officer at Vesti Technologies

Customer Service Representative at Paga

DevOps Engineer at Vesti Technologies

Electrician - Golden Fertilizer at Flour Mills of Nigeria Plc

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,