Parking Lot Attendant at Complete Parking Services (CPS) Limited

 Employment Nigeria 24-Aug-2017 LAGOS , Customer Service  


POSITION : Parking Lot Attendant

RESPONSIBILITIES

  • Providing a personal vehicle parking and retrieval service for the park guests while offering exceptional guest service and a quick “hustle” that is necessary to run from one area of the Valet Operations to another in a car parking facility environment (e.g. Car Park).
  • Be an integral part of the warm welcome and fond farewell process by greeting all customers.
  • Assist the cashier and supervisor in directing customers into and throughout a parking lot or facility.
  • Have some safety and loss prevention responsibilities.
  • Learn and use aggressive hospitality concepts at all times.
  • Follow all policies as outlined in CPS Employment Handbook.
  • Perform at a high level in aggressive hospitality at all times.
  • Observe oversize vehicle procedures.
  • Observe handicap vehicle procedures.
  • Introduce upset customer to manager or supervisor in a professional manner.
  • Assist in lot checks by being observant for potential problems in the parking lot.
  • Report all incidents and accidents no matter how minor to a manager or supervisor.
  • Attend all continued training seminars and classes when called upon.
  • Attend all meetings required by property and corporate office.
  • Must have a working knowledge of valet cashier/dispatch description.
  • Adhere to associate-parking restrictions.
  • Adhere to associate posting procedures.
  • Report all personal injuries suffered while working to a manager or supervisor.

Standard Specifications:

  • Individual will remain in proper position as directed by the supervisor or Project Manager.
  • Individual will be attentive to all customers and coworkers.
  • Individual will perform in a professional manner at all times.
  • Individual will observe all safety rules and regulations.

Qualifications
Essential:

  • Communicate effectively in English.
  • Provide legible communications.
  • Familiarity of property operations and surroundings.

Desirable:

  • High School graduate or equivalent
  • Ability to communicate in another Nigerian language

Skills
Essential:

  • Provide high levels of customer service and demands the same from all associates.
  • Maintain high standard of cleanliness of work area, personal appearance, organization, etc. and demand the same from associates.
  • Ability to smile, acknowledge, greet and extend a warm welcome to each and every customer.
  • Enhance the well being of each customer to ensure a positive memorable parking experience.

Desirable:

  • Previous customer relations training

 



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