Field Support Engineer (Engineer - Onsite Technical Support)

 LORACHE LIMITED 25-Sep-2017 ₦150,000 - 300,000 PORT HARCOURT , IT and Telecoms  


Job Position Engineer-  Onsite Technical Support

Opening Location Port Harcourt

Major Deliverables

1] Manage incidents, respond to requests for technical assistance in person, via phone & email

2] Responsible for supporting post-sales customer activity remotely and on-site.

3] Responsible for carrying out detailed Site Survey & maintain proper documentation
4] Perform installation and implementation and network integration at customer’s site
5] Promptly investigate, resolve & report any incidents, errors, events or deviations.

6] Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.

7] Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.

8] Share insight & appropriate action against bandwidth consumption, virus infection and security threats.

9] Track and route problems and requests and document resolutions

10]Prepare daily activity reports
11] Inform management of recurring problems.

Function/ Domain Customer Service / Technical Support Group

Reporting to Direct - Supervisor Technical Support Group; HOD

Place of Posting Nigeria

Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,Device/Network level Troubleshooting.

a.Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.

Desired Results Relevant Industry Experience, been on the front desk handling customers and team.

Qualifications   HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/InfoTech.

Desired Experience   1 to 3 years in similar profile.

 



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