Head, Operations at Ivy Heights

 Employment Nigeria 21-Oct-2017 LAGOS , Managerial   Administrative  

POSITION : Head of Operations 

Responsibilities.

  • Responsible for creating and executing operational strategy with further responsibilities including:
  • Ensure costs are maintained within forecast and flexed appropriately with volume and that efficiencies are evident and reinvested in service enhancements.
  • Provide a world class service to our clients customers by continually challenging service levels to ensure the business is market leading.
  • Set high standards, developing and implementing leading solutions; being part of the wider operational solution for the division.
  • Represent the Operations Director at customer meetings and business development meetings.
  • Lead, motivate, empower and develop leaders to execute service excellence by ensuring people management plans, processes and systems are in place and appropriate procedures are followed.
  • Manage and monitor the performance of the Team against agreed performance objectives; meeting regularly with the teams to include one to ones, appraisals, listening groups and team meetings.

Profile

  •  3-5 years’ experience in a reputable firm or organization.
  • Experience in operating in a Mid Operations role.
  • Graduate level education or equivalent experience in Operations Management some of which must have been gained in a customer service delivery environment.
  • Experience of operating Warehouse Management System and paper based solutions
  • Strong distribution management experience including operating a cold chain fleet, six sigma, lean management and batch control.
  • Demonstrated strategic and analytical thinking and customer/patient focus.
  • Strong interpersonal skills, particularly ability to grow, lead and motivate a large operations team and the ability to manage key customer relationship.
  • Must live within Lekki /Ajah Axis.

How To Apply
Candidates should send their CV's to: info@ivyheights.com



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