Our client is one of the world’s largest provider of in-flight services. These include catering, onboard retail, in-flight equipment and logistics, consulting and lounge services. The company’s extensive know-how in culinary excellence and logistics has led to its successful entry in adjacent markets, such as train services and retail. They now have an opening for Maintenance Supervisor for Nigeria to be based in Lagos.
Job Profile
The job incumbent maintains building systems and equipment by completing preventive maintenance schedules; restoring, repairing, rebuilding, or replacing faulty or inoperative components and parts in building systems and equipment; and supervising staff to ensure the smooth running of all building systems in accordance to Company standards and specifications.
Reporting Lines: Maintenance Manager/ Operations Supervisor Manager
Direct Report: Maintenance Officer
Key Responsibilities
Technical Tasks
- Evaluates functionality and reliability of machinery, equipment and building systems by conferring with operating departments; identifying problems and requirements and resolving all issues.
- Maintains function and reliability of machinery, equipment and building systems by implementing a preventive maintenance program; operating and testing systems and equipment; restoring, repairing, rebuilding, or replacing faulty or inoperative components and parts.
- Improves function and reliability of facility systems and associated equipment by studying performance results; identifying, recommending, and implementing changes, expansions, and additions
Customer Service
- Greet and provide a high level of customer service to visitors and fellow employees
- Effectively manage all complaints and ensure that processes are put in place to prevent future recurrences
Compliance
- Maintains safe and healthy work environment by following standards and procedures; complying with legal codes and regulations
- Adhere and ensure that all subordinates adhere to all company safety principles and guidelines
- Maintain confidentiality on the company’s business affairs at all times
- Ensure punctuality
- Adhere to all staff and company policies
- Actively participate in training related to role.
Communication
- Ensures effective communication between staff by maintaining a secure and friendly working environment
- Establish and maintain effective inter-departmental working relationships
- Attend all required meetings when and where required
- Provide accurate and timely information when and where required
- Communicate courteously
Co-ordination/Leadership
- Contribute to the development of maintenance budget and ensure compliance
- Provides guidance to maintenance technicians
- Support and facilitate control on operational costs
- Guides and trains the subordinates on a daily basis to ensure high motivation and economical working environment
Key Requirements
- Minimum of an Engineering Diploma or its equivalent
- 3-5 years work experience in a mega facility or a full-service mega hotel; and a minimum of 2 years in a similar role.
- Knowledge and experience of building systems and equipment is mandatory
- Good understanding of technical principles and regulations
- Communication skills, customer orientation
- Good leadership skills.
- Intercultural sensitivity
- Fluent English
Key Competencies
- Job knowledge
- Troubleshooting
- Equipment Maintenance
- Job Scheduling
- Effective communication
- Good interpersonal skills
- Customer focus and delivering expectations
- Attention to detail
- High Energy
- Multi-tasking
- Teamwork orientation
- Task focus and methodological work approach
- Compliance
- Management skills
- Technical leadership
Key Performance Indicators (KPI)
- Reduced overtime worked against plan
- Schedule compliance
- Reduced time taken to answer maintenance calls
- Budget compliance
- Critical Equipment availability
- Reduced number of breakdowns (Unplanned maintenance)
- High production equipment performance
- Personal cleanliness and Hygiene
- Positive feedback and good interactions with employees and guests
- Prompt and accurate reports on all accidents and related incidents
- Punctuality at work and attendance of all required meetings
- Adherence to all staff and company policies
- Effective communication with employees and guests
- Maintains confidentiality of all company and employee information
- Positive output and high productivity of subordinates
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Sorry the application deadline for this job has elapsed
