Customer Service Executive at Whyte Cleon Limited

 Employment Nigeria 31-Dec-2017 LAGOS , Customer Service  

POSITION : Sales & Customer Service Executive

Requirements

  • B.Sc degree or equivalent qualification
  • Proven working experience as a customer service manager or retail manager
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead

Responsibilities

  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports

How To Apply
Candidates should send their CV's to: recruitment@whytecleon.com with "Sales & Customer Service Executive" as subject.



Sorry the application deadline for this job has elapsed



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