JOB POSITION EXECUTIVE – CHANNEL SUPPORT (VOICE)
OPERATIONAL LOCATION: LAGOS
Our Client, an Internet Service Provider/ ICT with coverage across the country is recruiting for the post of Channel Support (VOICE)
MAJOR DELIVERABLES:
1] Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
2] Ensure that calls are answered within defined threshold of 20 seconds
3] Handle customer complaints, requests and queries shared by Channel Partners via inbound calls 4] Emphasis on First Level Trouble shooting and concern redressal
5] Maintain two way communication medium to ensure redressal provided is also shared with Channel
6] Maintain and build lasting customer relationships by ensuring concerns attended are resolved
7] Ensure relevant communications, records and data are updated and recorded
8] Identify and escalate situations requiring urgent attention to appropriate department
9] Prepare daily activity reports and share with TL / Supervisor and HOD
FUNCTION / DOMAIN: Customer Service / Customer Interaction Group
REPORTING TO: SUPERVISOR– Call Centre
PLACE OF POSTING: Nigeria
ESSENTIAL ATTRIBUTES: Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer Focus, Excel Knowledge is a MUST, Languages – Hausa, Yoruba, Igbo and English
DESIRED ATTRIBUTES: Relevant Industry Experience Preferred
QUALIFICATIONS GRADUATE: Post Graduate
DESIRED EXPERIENCE: 1 to 3 years
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