JOB POSITION EXECUTIVE – Enterprise Support
OPERATIONAL LOCATION: LAGOS
MAJOR DELIVERABLES:
1] Ensure High levels of Customer Centric attitude and calls answered within defined threshold of 20 seconds
2] Emphasis on First Level Trouble shooting & redressal of complaints / service affecting issues over phone.
3] Maintain two way communication medium to ensure redressal provided is shared with customer over phone & email
4] Assist customers in setting up and/or troubleshooting problems with their service as necessary.
5] Liaise with the sales and technical operations officials as needed to meet customer’s needs.
6] Ensure all concerns are addressed within SLA committed with the customer
7] Maintain records of SLA breaches and process recommendation for Service Extension or Prorated Compensation where resolution is delayed at company’s end
8] Ensure relevant communications, records and data are updated and recorded
9] Maintain commercial records on payments, invoices, discounts or compensation extended on individual customer’s accounts
10] Identify and escalate situations requiring urgent attention to appropriate department
11] Prepare daily activity reports and share with TL / Supervisor and HOD Function / Domain Customer Service / Customer Interaction Group
REPORTING TO: HOD Customer Service
PLACE OF POSTING: Nigeria
ESSENTIAL ATTRIBUTES: Customer Focus, Computer Knowledge, Commercial & Sales Acumen, Good written communication, Should posses Analytical & Comprehension skills, Internet and Tech savvy, Excel Knowledge, PRTG, M2000 or similar NMS applications is a MUST Desired Attributes Relevant Industry Experience Preferred
QUALIFICATIONS: Graduate / Post Graduate
DESIRED EXPERIENCE: 1 to 3 years
Latest Nationwide Jobs in Leadway Assurance Limited 2011
Class Teacher at Smart Partners Consulting
Graduate IT Officers at Paramount Medical Services Limited
Area Security Adviser at Shell Petroleum Development Company (SPDC)
Head of Operations at Jubilee-Life Mortgage Bank Plc
Account Officer at Centaur Pharmaceuticals
Administrative Officer at WhiteSpace Services Limited
Facilities Management & Services Senior Analyst at Oando Plc
MoreBusiness Cluster Managers in a Financial Technology Firm (Lagos, Aba, Onitsha, Osogbo, Ibadan, Kano)
Customer Service Officer at Vesti Technologies
Customer Service Representative at Paga
DevOps Engineer at Vesti Technologies
Electrician - Golden Fertilizer at Flour Mills of Nigeria Plc
Store Assistant at Wellness Healthcare Group
More