LORACHE LIMITED
04-Jan-2018
₦60,000 - 100,000
LAGOS ,
IT and Telecoms
JOB POSITION EXECUTIVE: – Social Media & Live Chat
OPERATIONAL LOCATION: LAGOS
Our Client, an Internet Service Provider/ ICT with coverage across the country is recruiting for the post of Social Media & Live Chat
MAJOR DELIVERABLES:
1] Manage customer complaints originating via chat or email or social networking sites
2] Help customer purchase new accounts or plan upgrade via Web Chat.
3] Provide 100% assistance to customers reaching Customer Service via Web Chat
4] Render support on queries and technical issues (L2) regarding devices and network
5] Exercise diagnostic skills for proper resolution as per process
6] Handle customer complaints on behalf of HOD-CSD
FUNCTION / DOMAIN: Customer Service / Customer Interaction Group
REPORTING TO: SUPERVISOR– Call Centre
Place of Posting: Nigeria
ESSENTIAL ATTRIBUTES:
Focus on customer delight, Good written communication, Should possess Analytical & Comprehension skills, Adapt at resolving customer query & complaints, High familiarity with social media related communication, Required to work on multiple client applications, Required to work in multiple rotational shift pattern to support operational requirement, Posses Commercial and Sales Acumen, Excel Knowledge is a MUST
DESIRED ATTRIBUTES: Relevant Industry Experience Preferred
QUALIFICATIONS: Graduate / Post Graduate
DESIRED EXPERIENCE: 1 to 3 years
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