Workforce Group Limited a Management Consulting and Outsourcing Professional Services Firm is recruiting to fill the position below:
POSITION : Branch Manager
Requuirements
- Must be within the Banking Grade of SBO, AM and DM
- Must be Resident in PortHarcourt, Rivers State.
- Must currently be working in Tier 1 or Tier 2 Banks.
Responsibilities
Management of Service Improvement:
- Manage the customer problem resolution process and ensure the accurate logging of information.
- Set and monitor turn-around times for resolving customer queries and complaints.
- Ensure that problem root causes are resolved by facilitating corrective action and regular liaison with support entities (including issues relating to ATM and Auto E terminals).
- Ensure that service measurement is maintained and action adverse trends.
- Implement service recovery to facilitate customer retention.
- Ensure that customers provide/have provided documentation as required in terms of FICA/KYC legislation
- Management of responsive sales and relationship management
- Develop sales and relationship management plans to achieve responsive sales targets for the centers.
- Manage the sales and relationship management tracking system and provide feedback and coaching to the team.
- Identify different local market segments prevalent in geographical area and keep up to date with changes/developments.
- Drive the lead referral system.
- Coach the responsive relationship management team on product knowledge, cross-selling opportunities and assist subordinates in generating.
Relationship Management:
- Develop strategies and structures to encourage effective value chain banking to successfully capture the entire opportunity space in the economic Sectors across the bank
- Manage the relationship teams for profit optimization and achievement of set targets
- Ensure Customer satisfaction at all times, and bring in repeated business by resolving outstanding issues.
- Provide the bank with information on new contacts and new marketing opportunities
- Client relationships management, developing account plans, and delivering proposals.
- Develop strong relationship with key industry stakeholders – regulators and operators
- Perform political, economic, social and technological (PEST) analysis to identify emerging opportunities and risks
- Develop and manage businesses/relationships across the business sector
- Prepare annual marketing plans and to achieve targeted growth objectives.
- Secure approval for annual marketing plans and strategies for designated product ranges to enable achievement of targeted growth and profit objectives.
- Oversee the effective delivery/extraction of value from the linkage/value chain activities of the power sector with other areas of the bank
Customer Service:
- Manage and ensure overall operational readiness/efficiency of the centres’ infrastructure (including premises, ATMs, systems), physical security, opening/closing procedures and operational issues such as fraud, losses and differences.
- Ensure irregularities highlighted in routine control reports are attended to.
- Co-ordinate the checking of centre tellers/treasury/blank forms.
- Complete monthly centre housekeeping checklist.
- Report premises/equipment issues to regional operations.
- Set and ensure that service standards are maintained, in line with differentiated requirements of the market segments.
- Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channels.
- Ensure that the centres strive for continuous service improvement.
- Management of Credit and Operational Risk:
- Identify the major risks affecting the centres and ensure that the necessary steps are taken to measure, monitor and manage these risks.
- Recommend revision of internal controls to provincial operations where appropriate, to address new or previously uncontrolled risks.
- Manage assets, eg cash and cost accountabilities, with emphasis on the containment of controllable costs.
- Ensure that an effective control structure is maintained, with control activities defined at every level and duties appropriately segregated.
- Ensure that levels of authority and limits of access to information/systems are adhered to.
- Ensure that all routine controls relating to new business are effectively applied.
- Ensure compliance with OHS (Occupational Health and Safety) requirements.
Increased Cross-selling Ratios:
- Retention of satisfied, well-informed customers as measured by Customer Evaluation of Bank Service (CEBS) ratings.
- Staff effectiveness and motivation Positive findings of Inspection Compliance reports.
- Effective migration of customers/transactions to more appropriate channels.
- Requisite stationery and cash supplies held.
- Effective, customer-orientated telephone management.
How To Apply
Candidates should send their Applications and CV's to:select@workforcegroup.com with " Branch Manager - With Prefered Location eg "Branch Manager - PortHarcourt".
Sorry the application deadline for this job has elapsed
