Vacancy at G4S Secure Solutions Nigeria Limited for a Customer Care Executive
Employment Nigeria
08-Mar-2018
LAGOS ,
Customer Service
In Nigeria, G4S Secure Solutions Nigeria Limited provides secure transport, security technology, training and integrated security solutions to customers operating in the commercial, diplomatic, industrial, telecom and transportation sectors.
POSITION : Customer Care Executive
Qualifications
- University Graduate or equivalent
- 2 years hardcore sales experience
- Experience in a multinational organization
- Experience in a software sales environment
- Knowledge of implementing sales and marketing policy and procedures
Personal Attributes:
- Proactive in their work and willing to take the initiative to propose and implement new approaches
- Results oriented
- Commercial flair
- Passion for customer service
- Able to work without supervision
- High level of integrity
- Excellent communication and negotiation skills
Responsibilities
- Responsible for receiving, investigating and responding to all customer inquiries regarding installation, products and services.
- Identify new opportunities
- Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products
- Maintain good relationships with customers through regular phone contact,e-mails or the personal contact
- Handling customer complaints and enquiries and also to proffer solution
- Managing existing client contract and expanding existing contract for new business opportunities
- To provide client with in-depth knowledge of our business and excellent service
- Identify and develop sources of potential clients
- Troubleshooting problems and coordinate with various internal departments to resolve problems.
- Interact with customers by phone, e-mail and/or face-to-face regarding various care issues.
- Conducting and reporting NPS monthly
- Regular soft calls and visits to the customers
- Administration of customer satisfaction surveys ( 2 times in a year)
- Document and Follow through to resolve all customer complaints
- Gather and report relevant information about the industry, business prospects and competition
- Make a monthly summary report .
- Provide hands on support of customer care initiatives such as automated provisioning, online billing and detailed account management.
- Solicit cross-selling and up-selling opportunities within the customer care experience.
- Tracking and reporting of relevant customer care performance metrics.
- Capturing and applying customer feedback.
- Regular update of client details and information
- Develop and maintain relationships which benefit client
- Keep abreast of competitor activity and recommend any necessary tactical action
- Analyse records of customer inquiries
- Maintain accurate records of all contacts with clients
- Overcome client resistance/objections to services we provide
- Any other that may be needful and assigned
How To Apply
Candidates should send their CV's and a one page letter setting out why they are the right candidate for this position to: hr@ng.g4s.com
Sorry the application deadline for this job has elapsed
