Jobs at Standard Chartered Bank Nigeria for Customer Service Officers

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

The following vacancies exist at Standard Chartered Bank

Job Title: Customer Service Officers

Job Location: Lagos
 

CUSTOMER SERVICE 

  • OVERALL CUSTOMER SERVICE DELIVERY AND ENQUIRY HANDLINE IN THE BRANCH 
  • EVALUATE CUSTOMER NEEDS AND PROVIDE HIGH LEVEL, ACCURATE INFORMATION AND ADVICE ON PRODUCTS AND CHANNELS. 
  • CROSS-SELL BANK PRODUCTS/CHANNELS TO EXISTING CUSTOMERS 
  • MIGRATE CUSTOMERS TO THE REMOTE CHANNELS THROUGH ONLINE ACTIVATION, ESTATEMENTS AND ATM USAGE 
  • PREPARE WEEKLY REPORTS ON SERVICE ISSUES AND COMPLAINTS TO THE SERVICE QUALITY TEAM 
  • SUPPORT ACQUISITION AND GROWTH OF CUSTOMER BASE THROUGH REFERRALS 
  • MANAGE, HANDLE AND RECORD CUSTOMER COMPLAINTS 
  • DELIVER COMMUNICATION ON PRODUCT AND CHANNELS TO CUSTOMERS IN AN EFFECTIVE AND EFFICIENT MANNER. 
  • CUSTODIAN OF THE FOLLOWING BANKING INSTRUMENTS: CARDS, CHEQUE BOOKS, FRONTLINE REGISTERS 
  • RECOMMEND PROCESSES AND SERVICE IMPROVEMENTS, BASED ON CUSTOMER FEEDBACK AND OBSERVATIONS, TO THE HEAD OF FRONTLINE EFFECTIVENESS AND AT THE VoF FORUM (QUARTERLY) 
  • OVERSIGHT OF QUEUE MANAGEMENT AND BANKING HALL LOOK AND FEEL 
  • OVERSIGHT OF MARKETING COLLATERAL AND POSITIONING 


KYC 

  • Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: 


           “Identifying your customer, knowing your customer, reporting suspicions, safeguarding 
            records and not disclosing suspicions to Customers”.


Key Roles & Responsibilities
Enter roles and responsibilities
Qualifications & Skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

How to Apply

To apply for this position, click here, select Nigeria and click search.

Deadline: Not Specified



Sorry the application deadline for this job has elapsed



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