Customer Service Officer Job in Ogun State, August 5th 2014

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

Stresert Services Limited - Our client is a leader in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Abeokuta branch to maintain good customer relationship, enlighten customers on company's products and service.

Job Title: Customer Service Officer
Reports to: Unit Head
Department: Customer Service
Location: Abeokuta, Ogun
Functions & Responsibilities

  • Attending to customers' enquiries and complaints.
  • Distribution of policy statements of account to policyholders
  • Providing letters on request to customers about enquiries on their policies.
  • Keeping a daily log of customer activities
  • Periodic preparation and submission of reports on activities to Group Head Customer Services Group
  • Updating customers' information on the system.
  • Reconciliation of policy accounts.
  • Issuance of tax rebate certificates on demand.
  • Providing information to prospective clients about various products.

Key Performance Indicators:

  • Improved Retail Business Income
  • Increase in Number of Policies per customer

Required Knowledge Skill /Abilities:

  • Good Knowledge of Insurance and the regulatory frameworks.
  • Comfortable in a rapidly changing environment
  • Computer Literate.
  • Excellent communication skills
  • Must be proactive, flexible and result oriented.

Generic Skills:

  • Selling
  • Professional Requirements Qualification:
  • First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.
  • Negotiation / Problem-solving
  • Relationship Management
  • Assertive /Influencing

Experience

  • Minimum of 1-2 years' Experience
  • Prior Experience in a similar role is an added advantage.

Salary & Application

  • N44, 000 other benefit include Hmo & Pension.


How to Apply
Interested and qualified candidates who reside in Abeokuta should please forward their passport pictures and CVs to: recruitment@stresertservices.com using 'Customer Service - A' as subject of mail.

Note: Only experienced and qualified customer service candidates who reside in Abeokuta will be considered.

Application Closing Date 11th August, 2014.



Sorry the application deadline for this job has elapsed



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