Graduate Customer Care Representative At Global Profilers
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Customer Care Representative for our client who is an Online Travel Agency.
Job Title: Customer Care
Job Location: Lagos
Responsibilities:
- Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers
- Use the most appropriate way to communicate with different behaviour types on the telephone.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Apply appropriate actions to effectively control a telephone call.
- Identify voice skills and how to enhance a good telephone presentation.
- Meets commitments to customers
- Other duties as assigned.
Qualification and Experience:
- Good proficiency and navigation skills around a PC - including the internet
- Excellent keyboard skills - as they usually have to input data into a system
- Good telephone manner with a clear speaking voice - as most of the work will be done over the telephone
- Good communication skills and the ability to build rapport with the customer
- Ability to work well in a team
- A good first degree or its equivalent in any discipline
- Certificate in Amadeus
- Ability to use Amadeus GDS application proficiently is MANDATORY
- Possession of 1-2 years working experience in an IATA recognised travel agency
- Good written and oral communication skills
How To Apply:
CLICK HERE TO APPLY ONLINE:
Deadline: 30th October, 2014
Sorry the application deadline for this job has elapsed
