New Vacancy at Wakanow

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

Job Title: Quality Assurance Executive

Job Location: Rivers
 

Job description

  • Monitor Telephone calls, e-mails and chats from the Call Centre to ensure continuous improvement of service quality
  • Give feedback to Customer Care Representatives on Calls, e-mail and chat quality
  • Produce daily/ weekly quality assessment report
  • Capture performance management indices from Call Centre and other staff of the Company
  • Identifies outlier(s) (those whose performance are far below the standard) and recommend them for training
  • Organise Mystery shopping for Wakanow outlets and capture reports
  • Identify training needs based on result of continuous quality monitoring
  • Keep a library of Good, average and poor calls/ e-mails and live chats


Desired Skills and Experience

  • Minimum of B.Sc. Degree
  • 2-3 years relevant work experience as a Quality Assurance  Specialist in the Telecommunications/Aviation industry
  • Previous Customer Service experience
  • Excellent Communications skills
  • Strong sales and persuasive skills
  • Proficient in Microsoft Office Suite
  • Must be a go getter and ability to work with little or no supervision

How To Apply:

Please do not apply if you do not meet the aforementioned requirements.

Send CV to careers@wakanow.com with the subject "Quality Assurance - Port Harcourt"

Deadline: 31st January, 2015



Sorry the application deadline for this job has elapsed



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