VACANCY FOR CUSTOMER SERVICE PERSONNEL (FEMALE) JOB LOCATION: ABEOKUTA

 streSERT Services Limited 01-Jan-1970 NIGERIA ,

 




 



VACANCY FOR CUSTOMER SERVICE PERSONNEL (FEMALE)



 



JOB LOCATION: ABEOKUTA



 



Our client is a leader in the insurance sector; due to expansion and growth, they require the service of a Customer Service Personnel in the Abeokuta branch to maintain good customer relationship, enlighten customers on company’s products and service.



Job Title               Customer Service



Reports to           Unit Head



Department       Customer Service           




  • Functions & Responsibilities:   



 




  • Attending to customers’ enquiries and complaints.

  • Distribution of policy statements of account to policyholders

  • Updating customers’ information on the system.

  • Reconciliation of policy accounts.

  • Issuance of tax rebate certificates on demand.

  • Providing letters on request to customers about enquiries on their policies.

  • Keeping a daily log of customer activities

  • Periodic preparation and submission of reports on activities to Group Head Customer Services Group

  • Providing information to prospective clients about various products.



Key Performance Indicators:     




  • Improved Retail Business Income

  • Increase in Number of Policies per customer



 



Required Knowledge Skill /Abilities:




  • Good Knowledge of Insurance and the regulatory frameworks.

  • Excellent communication skills

  • Must be proactive, flexible and result oriented.

  • Comfortable in a rapidly changing environment

  • Computer Literate.



 



Generic Skills:



•             Selling



•             Negotiation / Problem-solving



•             Relationship Management



•             Assertive /Influencing



 



Professional Requirements Qualification:



•             First degree in Insurance, Actuarial Science or any Social Sciences or Humanities discipline.



 Experience:      



Minimum of 1-2 years’ Experience



Prior Experience in a similar role is an added advantage.               



Salary:



N44, 000 other benefit include Hmo & Pension



 



Qualified candidates who reside in Abeokuta should please forward their passport pictures and CVs to recruitment@stresertservices.com using ‘Customer Service – A’ as subject of mail. Only experienced and qualified customer service candidates who reside in Abeokuta will be considered.





Sorry the application deadline for this job has elapsed



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