Brand Hostess/Fashion Stylist at a Multinational Textile Company

Employment Nigeria 18-Jun-2015 LAGOS , Manufacturing Multinational

Our client is a multinational textile company that produces and distributes fashion fabrics for the African market and African consumers globally. The company’s brands have become an essential part of African culture. Due to expansion, they now have an opening for a Brand Hostess/Fashion Stylist

Position: Brand Hostess/Fashion Stylist

Job Profile

Ensure shop staff operating the store in accordance with the consumer service and brand policies and procedures, to perform all duties with enthusiasm and drive in order to provide excellent service to customers, present the brand and its products to the best. The primary goal is to ensure customers have a pleasant experience.

Key Responsibilities

Consumer satisfaction by offering second to none fabric, and style advice, how to use print on pattern for our tailoring service & ready to wear collection.
Diligent size & fit measuring of consumers for our tailoring service.
Manage the complete tailoring process from front end (customer measurements appointments etc) till back end(tailor appointments and deadlines)
Handling product complaints
Ensure that all customers are welcomed and that they receive the best possible service
Encourage and motivate the staff to offer visitors assistance in various ways
Ensure informed, trained, instructed shop floor staff on all aspects of the consumer shop floor journey
Brand-consumer relationships activities
Consumer centric service approach
Living the brand
Maintain and encouraging positive attitudes towards the Consumers, the Brand and the Merchandise
Ensure highest level of service to customers
Interact with customers to ensure they have a pleasant experience
Accommodating consumer requests and assisting on all service levels by telephone or in person
Finding appropriate products in the store
Answering any questions they may have (availability, suitability, price, composition etc.)
Giving styling advice, measuring and executing Tailoring as a Service project
Being familiar with iPad (social media), local boutiques/POI/Stylist/Tailors and special fashion events
Being polite, flexible and have the ability to listen and evaluate
Have a strong command of the English and French language to understand customers’ needs
Be socially perceptive to understand customers desires and how they may react to different situations
Lead in store project management of testing products/service concepts, surveys, polls, etc.
Being an example to the sales staff and providing a proper level of service to customers and potential customers
Facilitate sales to customers in compliance with all company policies and condition
Ensure customer service levels are maintained at all times
Handling consumer complaints

Key Requirements

Bachelor's Degree in any discipline
Some experience in Branded Retail Store or fashion department within a large store
Technical background in Pattern-making cutting and sewing
Excellent English both written and spoken is a must
Excellent French spoken is a plus

Key Performance Indicators

Consumer loyalty database increase
Percentage complaints fulfilled to consumer satisfaction
Employee satisfaction
Number of same consumer visits
Customer Satisfaction
Brand storytelling
OTIF shop floor project management
In-time delivery tailoring product to tailors
Informed, trained and motivated shop floor staff

How to Apply

Interested and suitably qualified candidates should forwrd applications with detailed CVs toc.azode@erecnigeria.com

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

Brand Hostess/Fashion Stylist at a Multinational Textile Company

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact