IT OPERATIONS ENGINEER

Our client, a leading Business Process Outsourcing firm, with a strong focus in sub-Saharan Africa is seeking to recruit for the position of IT Operations Engineer

LOCATION – LAGOS

PRIMARY ROLE

L1/L2 support for the voice related equipments and ensure the proper functions.

RESPONSIBILITIES

• Preventive Maintenance
• Operations & Maintenance
• Technology Down time notification to the operations and Vendor Support Management
• Co-ordination for new process implementation in OPCO locations.
• Providing training to Freshers/IT Trainees
• Installation and Maintenance of Voice Application
• Maintaining the Agent Telephones
• Co-Ordination between end users & Technology Team
• Continuous monitor productivity and effectiveness of ACD ,IVR, Logger Systems
• Regular Maintenance and Backup of ACD, IVR ,Logger & Dialer and ensure High Availability
• Creating, Maintaining and Escalating Service Request to various levels based on the Severity
• Doing the (Daily/Weekly/Monthly)PM Check
• Co-Ordination with IVR & PD team

MINIMUM QUALIFICATION

• 1-4 Years Experience in Contact center Technology, Hands-on Experience on Contact Center Voice Technologies and Voice infrastructure management
•  Process and product Certifications like ITIL, AVAYA/Nortel/Aspect etc. will be added advantage.                                                                                                                                      
• Education : B.E/B.Tech/MCA/M.Sc/ B.Sc/Diploma with additional professional qualifications, specialisation certification in the area of contact Center technologies.

Interested and qualified candidates should send their CV’s to Executivesearch@humantalentrecruit.com not later than 27th July 2015.