Swift Networks - Our company is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP - VPN services to both residential and enterprise subscribers.
We are recruiting to fill the position of:
Position: Technical Support Engineers - FTTx
Job Objective
- To be part of the driving force of Swift’s business performance in the FTTx Unit, accountable for project/customer retention, brand awareness and new project delivery.
Key Output
- Deliver new business opportunities among assigned FTTx tasks
- Able to use good communication skills to achieve customer retention within the business.
- Ensure all customer queries are attended to and resolved promptly
- Delivery of timely FTTx solutions to exceed customer expectations
- Manage existing and new customers to position the company as a partner of choice
- Contributes to team effort by accomplishing related results
- Able to work under pressure and on shift basis (Weekends and Public Holidays inclusive)
- Carry out other assigned responsibilities by the head of unit.
- Implement sales plans and provide customers with reliable FTTx experience
- Treat our customers with dignity and respect with the aim of guaranting quality experience from purchase to service usage
Knowledge, Skills and Competence
- Persuasion, tenacity and willingness to learn
- A good First Degree, not less than a 2:1 (Second Class (Upper)) in a related discipline from a reputable university.
- Ability to work under intense pressure and meet tight timelines
- Time management and Excellent communication skills
- Strong relationship management skills
- Minimum of 3 years cognate experience on customer service/field support for enterprise solutions/FTTx
How to Apply
Click here to apply
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