Supermart.ng, the largest online supermarket in Nigeria, is currently seeking to employ suitably qualified candidate to fill the position below:
Position: Order Processor
Responsibilities
- Negotiate rates with logistics service providers
- Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders
- Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery
- Drivers and retail partners
- Manage flow of customer orders from initiation to delivery
- Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
- Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers
- Respond to customer queries by phone and email in line with company’s standard operating procedures
- Lead or participate in cross-functional initiatives
- Ensure sharing of best practice among the team to drive efficiency
- Determine the best delivery method for each delivery
- Prepare end-of-day report with complete and accurate information
- Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
- Anticipate and react to spikes in order volume and manage backlogs if they arise
Qualifications and Requirements
- High level of proficiency in Microsoft Excel
- Good written and spoken English
- Excellent communication and interpersonal skills
- Good diction and telephone manner
- A University Degree in any discipline
- 1-3 years' experience
- Experience in Operations, Logistics, eCommerce, Retail is preferred but not required
- Must be computer literate
- Customer-centric with a pleasing demeanor
- Ability to effectively plan and manage time and other resources
- Ability to take initiative and work independently without supervision
- Must have integrity and high moral standards
- Maintain high standards of cleanliness and presentation
- A natural leader who is able to manage and provide guidance to people of varying backgrounds and skill level
- Able to troubleshoot system and process issues, with recommendation of possible solutions and/or work-arounds
- Must have high-energy, be enthusiastic and display professionalism at all times
- Ability to multi-task and work under pressure
How to Apply
Interested and qualified candidates should forward their CV's to: hr@supermartng.com
Sorry the application deadline for this job has elapsed
