Customer Service Executive

Employment Nigeria 18-Aug-2015 LAGOS , Customer Service

Established in 2008 with a clear vision “to be the preferred HR Business Partner”, our team has expertise in relevant areas which drives our approach to offer our clients value in developing their human resources and change management initiatives.

At RS Hunter, we believe our clients have the resources, what we do is to galvanise, advice, and partner with our clients to understand the peculiarities of their businesses and then offer the best HR solutions and strategies that work.Our objective is to focus on creating an overall people driven value through training, expert HR advisory services and value enhancement to our clientsin small business medium sector range while providing support to larger organisations in the areas of recruitment and executive selection

Position: Customer Service Executive

Job Description

Assisting in the development of and maintenance of a customer oriented culture to enable the company deliver high quality international relocations, removals, freight forwarding and storage services to its varied clientele
Facilitating communication and information flow between the company and the customers in liaison with international coordinator, sales & marketing, Import Operations, Export and removals and Quality Assurance Managers.
Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
Responding to customers esquires and providing relevant information to promote the company services to its varied customers.
Monitoring and managing the performance of the customer base by maintaining effective and qualitative customer relations with clients on their shipments
Arrange for collection of necessary customs clearing documents at customer’s request.
Provide weekly customer reports. Resolving all customer esquires or problems and complaints.
Interfacing with export and import operations departments to ensure timely and acceptable completions dates for all shipment entrusted to the care of the company.
Maintaining of accurate and accessible filing of customer paperwork (internal records, files and databases) to ensure efficient retrieval of information.
Providing support in the setting up and execution of meetings to improve management communication with internal and external customers.
Receiving orders from customers and verifying accuracy and acceptability of their requirements.
Ensuring that all invoicing is up to date and completed within the required time frame.
Any other duties as may be assigned by management that covers company’s scope of service.

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Customer Service Executive

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