Employment Nigeria
28-Aug-2015
IMO ,
Banking and Finance
Customer Service
FINCA is recruiting for highly-motivated and customer-service oriented Customer Care Officers who thrive in dynamic environments to be part of the pioneer team for FINCA’s regulated microfinance bank start-up in Owerri, Nigeria. Customer Care Officers reports to the Banking Services Supervisor at the branch level and are responsible for ensuring a quality customer experience, receiving and opening accounts for clients into the banking hall and implementing the front office administrative activities.
Position : Customer Care Officers
Essential Duties:
Provide excellent customer service to all current and prospective client, even among peak hours
Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives
Provide product and account information to clients
Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns
Recommend prospective clients to AROs and Savings Representatives for initial processing
Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field
Qualifications and Experience:
HND or BSC level of education
Minimum 3 years of experience, preferably in banking or retail services
Basic mathematics, business acumen and analytical skills
Proficiency in Computer Applications Excel /Microsoft Office and data entry skills
Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile:
Oriented towards high-quality and friendly customer-service standards
Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA’s products and services
Willingness to relocate to Owerri, Nigeria
Highly attentive to detail with excellent organizational and documentation skills
Strong fit to FINCA’s desired corporate culture and values, and is committed to furthering FINCA’s mission and vision. In particular, must demonstrate a commitment to transparency and integrity
Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work
How To Apply
To apply click here
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