Client Relationship & Social Media Officer Needed

Employment Nigeria 25-Sep-2015 LAGOS , Customer Service

Blue Mahogany - We are a fully integrated interior design company dedicated to providing bespoke interiors for residential and commercial clients across Nigeria. To further strengthen our capacity to deliver, we require an exceptional candidate in the role mentioned below:

Position: Client Relationship & Social Media Officer

Job Code: 150902 BM/CRSM/002
Job Summary

This role is responsible for improving the overall client experience by acting as the link between the client and the organisation.
The role is also responsible for business development in the form of generating repeat business from customers.

Key Result Areas (KRAs)
The key result areas of this role are:

Relationship Management:

Attract potential clients by answering service / product enquiries.
Plan and execute client appreciation events, seasonal events and client gift distribution.
Manage the handover process upon project completion.
Resolving service or product problems by addressing client complaints
Manage customer arrivals to maximize relationship building opportunities
Provide post project completion services in form of follow up discussions with clients to measure satisfaction

Administration:

Preparation of weekly service or product reports from analysis of client feedback information.
Maintaining client records by updating client information database.

Social Media:

Develop and implement traffic conversion strategy.
Manage social media marketing campaigns and day-to-day activities.
Monitor, listen and respond to users in a cordial and positively social manner.
Develop and implement Blue Mahogany’s social media strategy, develop online brand awareness, generate traffic to online platform and grow sales of the business through the online space.
Develop an online content strategy.
Create and maintain an online blog and expand community of readers.
Oversee the design of all Blue Mahogany social media platforms.
Become an advocate for the organisation in social media spaces, engaging in dialogues and answering questions were necessary.

The Person

Minimum academic qualification of a Higher National Diploma (HND) or Bachelor’s degree in mass communication, business administration, digital marketing or any relevant or related field.
A minimum of 3 years related work experience.
Excellent communication and interpersonal skills.

How to Apply
Interested and qualified candidates should send their CV's to:careers@bluemahogany.com or jonathan@bluemahogany.com with the job title and corresponding code as the subject of the email.

Sorry the application deadline for this job has elapsed

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Client Relationship & Social Media Officer Needed

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