Stresert Services Limited - Our client is one of the leading credit bureau companies in Nigeria. As a result of growth, they require the service of a suitably qualified candidate to fill the position of:
Position: Relationship Executive
Job Summary
- The role will be an interface between the company and its Members/ Data Providers.
- Must have an excellent rapport and develop relationship with Members/ Data Providers. Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.
Detailed Responsibilities
- Ensure optimal customer service experience at every client interaction
- Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
- Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers
- Achieve revenue targets across different product/ service offerings by the company.
- Identify and acquire new customers
- Execute customer relationship plans
- Build and maintain relationships with bureau subscribers to ensure customer satisfaction
- Introduce new service offerings to customers
- Any other duties of similar responsibilities assigned from time to time.
Requirements
- Good customer service skills
- Good planning and organizing skills with an eye for detail.
- Excellent negotiation skills.
- Minimum of a University Degree in a numerate of semi-numerate discipline.
- 2 - 3 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
- Must have good knowledge of MS Office.
- Excellent communication and interpersonal skills
- Excellent listening skill; Must be detailed to the later
Remuneration
N80, 000 and above (depending on experience).
How to Apply
Interested and qualified candidates should forward their passport picture and CV's to:mgtpositions@stresert.com using Relationship Executive as subject of mail.
Note: Incorrect titled applications will not be opened. Only applicants with passport pics and CV will be invited for interviews.
Sorry the application deadline for this job has elapsed
