Fosad Consulting Limited- Customer Services

 Employment Nigeria 30-Nov-2015 ABUJA , Customer Service  

Fosad Consulting Limited - Our Client, a top notch player in the Insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer (CSO) in different designations where they have presence. The CSO will be responsible for attending directly to clients inquiries.

JOB POSITION: Customer Service Officer

Job Descriptions

  • Preparation of Valuation reports.
  • Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
  • Communicate verbally and in writing to answer inquiries and provide information
  • Monitoring of returned direct debit mandate.
  • Attending to customers’ complaints.
  • Registration of incoming and outgoing mails.
  • Preparation of renewable and lapsed policies
  • Creation of customer and contractor codes
  • Collation of customer feedback in respect of our service delivery.
  • Friendliness and error free documentation.
  • Measure Variance from agreed SLA.
  • Provide special training for all employees on customer service.

Qualifications

  • Minimum HND / B.Sc in International Relations, Mass Communication or any related field
  • Minimum 2 years work experience

Skills:

  • Advanced Communication skills (English): Spoken and written
  • Moderate IT skills
  • Moderate Business Writing
  • Moderate Negotiation Skills
  • Advanced Presentation skills


Sorry the application deadline for this job has elapsed



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