Retail Sales Consultants

eRec 30-Nov-2015 ₦60,000 - 100,000 LAGOS , IT and Telecoms Marketing and Sales Customer Service

NOTE: Mobile OEMs/Resellers experience

Our client represents some of the world's premier professional and consumer technology brands in Sub-Saharan Africa. At the core of their business is the Apple brand and products. They now have openings for sales consultants in Lagos, Nigeria.

Primary Objective

Maximise the sales of the Store-in-Store (SiS), ensuring that all customers receive a hands-on experience with the latest Apple technology, demonstrate products, answer customers questions and give appropriate advice, providing an exceptional service and experience. Ensure that the Apple experience in the SiS is in-line with the experience as provided by the iStore.

Key Responsibilities

Delivering the highest possible standards of customer service by exceeding customer expectations.
Achieving all sales targets set for the iStore.
Identifying opportunities for growth and maximizing sales potential.
Ensuring that the SiS is compliant with all stipulated merchandising guidelines (as communicated from time to time) including compliance with planograms provided.
All price guides/specs are updated and correct.
Hold one-on-one and one-on-many demos and workshops for customers.
Ensuring that other Apple product specialists are trained on all products and standards where required, and are adequately equipped to convert opportunities into sales.
Hold one-on-one and one-on-many demos and workshops for customers.
Provide training for both customers and Apple specialists employed by the resellers.
Responsible for daily reconciliation of POS where necessary.
Monitor and report on stock levels of hardware and accessories.
Generate replenishment orders to a model stock in conjunction with reseller.
Adhere to all iStore and reseller policies & procedures to minimize the risk of stock loss.
Ensuring that all reporting for the SiS is completed accurately and as per the guidelines and standards stipulated
Providing information that is insightful and relevant, aimed at improving performance, with particular emphasis on the Apple business within the Reseller environment .

Key Requirements

Minimum of a Bachelors (Hons) in any discipline
Some sales experience is a MUST
Proven track record in sales in a highly customer service orientated environment
Must have evidence of last salary (either by payslip or bank statement excerpt)

Key Behaviors

Business awareness
Communication
Negotiation
Persuasiveness
Entrepreneurship
Flexibility
Networking
Responsible
Accountable Key Success Factor
Interpersonal Skills / confidence
Customer Centric
Presentation Skills
Passion for Apple & Technology
High Level of Integrity

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Retail Sales Consultants

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