Job at Versata for Level 1 Support Agent

Employment Nigeria 12-Dec-2015 GLOBAL , Customer Service

Versata provides enterprise software solutions that deliver business results, performance and scalability while dramatically reducing IT spending. Versata's patented solutions decrease IT expenditures by reducing hardware and associated maintenance, leveraging open source technology, and accelerating value delivery to business customers.

We are recruiting to fill the position of:

Job Position: Versata Level 1 Support Agent

Brief Description

Work with the top 1% of global talent, for one of the few IT companies offering high-paying, 100% remote, work-from-home jobs. You never have to fight traffic to the office again.
We provide software support services and Level 1 support agents are a primary contact for our customers. We are looking for L1 support agents with a variety of skill sets and who are passionate about helping customers.

Descriptions

Are you an excellent communicator with solid computer skills? Do you have strong relationship-building skills, an energy and passion for helping others, and an inclination to seek innovative and/or unconventional solutions to problems? If you are driven by customer success, enjoy interacting with customers, and love helping people, then this is the job for you.
Versata is an international enterprise software company that provides enterprise software solutions that deliver business results, performance and scalability while dramatically reducing IT spending. Versata is a rapidly growing company with growth fueled both organically and inorganically through an aggressive acquisition strategy.
The company’s explosive growth and ambitious business goals require a Level 1 Support Agent capable of navigating a complex, highly dynamic and fast-paced environment. We’re also one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home.

Job Description

Versata Support provides software support services to customers who use our 25+ software products and our Level 1 support agents are the face of the company to our customers.
We are looking for Level 1 support agents who are passionate about helping customers and if this appeals to you, then you should strongly consider this position.
Specifically, we are looking for Level 1 agents who fit the profile below.

Required Skills and Experience

Customer Orientation - You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.
Communication Skills - You must have excellent written and verbal communications skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English.
Technical Skills - You don’t need to be a programmer or engineer in this role, but you do need to have above average computer skills, so you can learn our products and resolve basic operating system and/or database related issues.
Customer Support Ticket Handling Skills - You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role.
Business Orientation - 95% of our customers are businesses. You don’t need to be an expert in their specific industry, but you will need to be able to understand the impact each issue has to their business based on the information they provide, so you can effectively prioritize the customer issues assigned to you.
Time Management and Prioritization - As a Level 1 Agent, you will have at least 10 issues in your caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.

You will need:

High quality internet connection as our Level 1s use VOIP calling frequently.
A working webcam.

Salary
$9/hr

Sorry the application deadline for this job has elapsed

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Job at Versata for Level 1 Support Agent

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