Vacancies at Iconway - 2 positions

 Employment Nigeria 11-Dec-2015 LAGOS , Customer Service  

Iconway is an African consumer internet company with interests in mobile, media, commerce and advertising platforms.

We are looking for a suitable candidate to fill the position below:

Job Position: Customer Management Executive

Job Description

  • The main duty of a Customer Management Executive is to ensure a high quality, efficient integrated customer service experience for all our customers via our online and offline commerce platforms.

Key Responsibilities

  • To meet and exceed customer management targets and KPIs as set out by the organisation
  • To handle for face-to-face, email and telephone enquiries from new and existing customers
  • To provide an exceptional level of customer service to all existing customers to ensure that all their order requests are taken care of
  • To handle all 1st and 2nd level complaints/feedback

Key Requirements

  • Excellent written and oral communication skills in English
  • Good knowledge of sales techniques
  • Competent IT skills
  • Some experience of working in a customer service/sales environment, preferably in the services industry will be an advantage

 

 

 

 

Job Position: KokoFeed Staff Writer

Responsibilities

  • Write original posts in readers will want to share, in KokoFeed’s style and tone.
  • Come up with ideas for posts with effective headlines aimed at sharing.
  • Participate in brainstorms with other writers and editors.
  • Provide feedback and edits to other writers on the team.
  • Track viral trends across social media platforms and create content around those trends.

Requirements

  • Previous experience in magazine writing, blogging, social media, or similar work.
  • An internet and social media addiction.
  • Proven understanding of the kinds of content that generates engagement online, and the ability to articulate those qualities.
  • Ideas! An endless well of ideas!
  • A sense of humor.
  • Graphic design and Photoshop skills are a huge plus.


Sorry the application deadline for this job has elapsed



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