The British High Commission Job Vacancy for Consular Assistant

Employment Nigeria 11-Dec-2015 ₦300,000 - 600,000 LAGOS , Others

The British High Commission is an equal opportunity employer and seeks to deliver highest possible standards of service by selecting experienced and professional staff to fill the position of:

Job Position: Consular Assistant

Main Purpose of Job

To provide consular assistance to the many British nationals who live in and visit Nigeria

Roles and responsibilities

Process Emergency Travel Documents for British nationals.
Consular Assistance to British nationals and eligible persons (Hospitalisation, Deaths, Financial Assistance, Prisoners, Child Abduction & Other Assistance work)
Provide frontline reception to all consular visitors
Dealing with general enquiries by phone/letters/e-mails
Maintain files of consular casework and information
Establish and build relationships with key contacts to facilitate excellent networking.
Maintain a daily record of all visitors given assistance to help with year end statistics
Provide administrative support to Vice-Consul and Consul/CROM
Filing and registry duties

Key Competences required:

Changing and Improving
Delivering a quality service
Delivering at a pace
Collaborating and Partnering

Language Requirements:

Good command of English both written and spoken

Other Skills / Experience / Qualifications

Previous experience of working in a consular section.
Excellent attention to detail and accuracy (compile accurate information in both written and electronic formats).
Have excellent customer relations and be able to listen to and support British and EU nationals with sympathy and sensitivity.
A tolerance for aggressive customers, challenging consular casework (death, hospitalisation, child abduction).
Be respectful of the personal nature of the job and take care to protect sensitive information and adhere to strict data protection policies.
Ability to work well in a small team, working independently while taking a proactive approach to the role (particularly under pressure)
Good understanding of Microsoft Packages (Word, Excel, Internet Explorer)

Interested and qualified candidates should submit a covering letter (2 pages maximum) stating why they are a suitable candidate for the position, giving brief examples of how they have applied the above competencies in a previous role, a copy of their CV, via email.

Internal applicants should also submit the above, with a copy of their last appraisal to the same email address.

All candidates: Please quote in the subject line, of your email, the Vacancy Notice No: 16/15 LOS and position you are applying for.

Internal candidates, and spouses of diplomatic officers: Please quote in the subject line, of your email, the Vacancy Notice No: 16/15 LOS and position you are applying for, and also indicate that you are an internal candidate, or spouse of a diplomatic officer.

Note:

All applicants must be legally able to work in Nigeria with the correct visa/status or work permit.
The British High Commission in Lagos is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.
Staff members recruited locally by the British High Commission in Lagos are subject to Terms and Conditions of Service according to local Nigerian employment law.
Spouses/registered partners of UK Based Staff, are able to work within the BHC/BCG but their salary will be abated at the appropriate tax rates.
Reference checking and security clearances will be conducted.
If you have not heard from us 3 weeks after the closing date, please consider your application unsuccessful. Note: Any questions you may have about this position will only be answered during interview, should you be invited.
Only electronic applications will be accepted.
No further applications will be accepted after the above closing date.

Sorry the application deadline for this job has elapsed

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The British High Commission Job Vacancy for Consular Assistant

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