Employment Nigeria
01-Apr-2016
ENUGU ,
Technical
Emerging Platforms Group is an innovation focused technology firm with offices in Lagos and Nigeria. We work with governments, security agencies, corporate organizations and individuals to deliver turnkey, performance enhancing technology and security solutions.
POSITION : Technical Support Analyst
Job Descriptions
We are looking to hire intelligent and proactive technical support analysts capable of working with minimal supervision and from our project site in Enugu.
He/she will be responsible for providing 1st level technical support to our customers via phone, web, email, chat and other support channels as required.
Responsibilities
Their responsibilities will include but not be limited to:
Taking ownership of customer issues reported and see problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Providing prompt and accurate feedback to customers
Ensuring proper recording and closure of all issues
Preparing accurate and timely reports
Documenting knowledge in the form of knowledge base tech notes and articles
Publishing videos
Qualification
The ideal candidate will have a Degree qualification in Information Technology, Computer Science or equivalent and proven working experience in the provision of technical support.
How to Apply
Interested and qualified candidates should send their CV & Cover letter to:careers@emergingplatforms.com
Note: Only short listed candidates will be contacted for 1st stage interviews.
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