Vacancy at Skill Enhancement Centre (SENCE) Limited

 Employment Nigeria 09-Jun-2016 LAGOS , Customer Service  

Skill Enhancement Centre (SENCE) Limited - Our Client, a Baking Industry needs the service of a Customer Service Officer whose responsibility is to serve customers by providing product and service information; and also resolve product and service problems.

position : Customer Service Officer

Job Description
Essential duties and responsibilities include the following. Others may be assigned:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product inquiries.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Process orders, forms, and requests
  • Organize workflow to meet client timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage client’s records

Competencies:

  • Service Oriented: Treats customers courteously, responds to customer requests in a timely manner.
  • Proactive: Proactively identifies customer needs
  • Problem solving: Takes responsibility to resolve customer complaints.
  • Flexibility/Adaptation - Demonstrates flexibility in work practices, procedures or processes; Shares information, resources, and ideas and works actively to resolve conflict to a positive outcome. – Adapts to change, open to new possibilities, handles pressure and adjust plans to meet changing needs.
  • Emotional Control: Ability to maintain a rational and objective demeanour when faced with stressful or difficult situations or client

Knowledge and Skill Requirement

  • Applicant is required to have 2 years progressive customer service or direct marketing experience.
  • Ability to work well under pressure and be able to juggle many projects simultaneously.
  • Excellent interpersonal skills
  • Excellent communication skills.
  • Smart and fast thinker, able to handle unexpected situations.

Person Specification:

  • Exposed
  • Flexible
  • Quality conscious
  • Time conscious
  • Passionate for customer satisfaction
  • Problem solver
  • Meticulous


Sorry the application deadline for this job has elapsed



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