Fresh Graduate Help Desk Administrators at Gilead Pharmaceutical Limited

Employment Nigeria 23-Jul-2016 LAGOS , Customer Service

Gilead is a Limited Liability Pharmaceutical Company Registered in Uganda in 1999. The company has both a retail and and Import/distribution division; the former has a large network of retail outlets in Uganda.

We are currently seeking to employ suitably qualified candidates to fill the position below:

POSITION : Help Desk Administrator

Job Description

Ensure that all the service calls received from clients are recorded in the system immediately, all the time.
Assigning calls to the engineers and ensure that all call requests are responded to within 2 hours.
Monitor the Engineers to ensure that calls are completed within 4 hours
Ensure that all service related paper work is duly signed by the customer and up-to-date to facilitate revenue collection.
Send to the Service Manager, Unit Managers and the Managing Director the daily Engineer performance report, showing calls received, their status and the scheduled calls for the following day
Booking of spare parts, consumable, warranty issues and liaise with the Logistics to ensure quick delivery and installation by engineers where necessary
Maintain a quarterly preventive maintenance schedule for all contract client and ensure that they are completed
Generate monthly client meter sheets and facilitate billing by the Finance department and work with them to ensure that all customers are billed on time
Generate, Maintain and be accountable for all necessary procedures and paper work related to the help desk day to day running for reference by the rest of the company.
Maintain detailed knowledge of the company’s products.
Maintain working hours to ensure timely dispatch of engineers, logging of warranty issues, spares and consumables with logistics department, monthly billing of client and reporting.
Identify certifications that shall assist you in your day to day job - seminars, trainings Helpdesk, Customer service and IT
Undertake other duties as may be delegated

Qualifications

Degree in IT
Professional qualification will be an added advantage

Experience:

1 Year experience in a similar position

Skills:

Good organizational and analysis skills
Aggressive and Result Oriented
Able to meet deadlines
Leadership skills
Self-motivating and requires little supervision
Willing to go above set goals to achieve high level of performance

Personal Attributes:

Ability to work under pressure
Trustworthy & Honest
Team player
Willing to go above set goals to achieve high level of performance
Self-motivating and requires little supervision
Strong interpersonal and customer relation skills

Performance Standards:

Sending daily, weekly and monthly reports to the Service, Unit Managers and Managing Director
Response and closure to escalation issues in the different units
Ensure financial records relating to clients- both on and off contract – are up to date by forwarding necessary documents for calls/jobs done to the finance department for billing
High level of assessment and organizational skills
High level of commitment, accuracy and integrity in the job

How to Apply
Qualified and interested candidates should send their CV's/applications to: gileadpharm@gmail.com

Note: Only Shortlisted Applicants will be contacted

Sorry the application deadline for this job has elapsed

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Fresh Graduate Help Desk Administrators at Gilead Pharmaceutical Limited

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