Job Opening at Business Connexion International - 2 slots

Employment Nigeria 16-Jun-2016 LAGOS , Engineering

Business Connexion Group is Africa's leading black-owned ICT services provider, with over 30 years of operational experience. We are black empowered and rated as a Level 2 B-bBEE contributor. We run mission-critical ICT systems and manage products, services and solutions for JSE listed and key public sector organisations, parastatals and small medium-sized enterprises across the world.

With just Over 6800 employees across Africa, the United Kingdom and Dubai, we combine insight, experience, global vendor partnerships, and extensive technological resources with the commitment to deliver.

POSITION : Customer Engineer

Slot: 2

Job Description
Purpose:

To provide more routine hardware service, or ‘remote’ diagnostic activities under supervision.

Accountabilities
Operations:

Maintain the relevant client's Service Level Agreement (SLA)
Ensure to follow correct call logging and escalation procedures
Be aware of changes in client's strategic objectives and ICT requirements
Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies
Ensure to keep current with the relevant technology requirements, including training
Ensure to use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
Customer
To adhere to relevant on-site customer requirements
Strive for client satisfaction and compliments
Key Relationships / Stakeholder relationships
Service Delivery Manager, BCX Competency Centres, BCX Delivery Team, Client Employee/Users, Team Leader, Supervisor

Job Requirements
Education:

Completed NDiploma in Information Technology
Minimum Certifications/Accreditations
Certification: A+, N+, MCSE, MCITP

Experience:

Technical: Competent contributor that can work without supervision in the Technical Support area, with a minimum experience of between 2 and 4 years.
Requires detailed knowledge of theories and practices related to the technical field and limited knowledge of other functions.
Leadership: Not required for this role.
Operational: Experience within one main sector (AMS). Managed small projects. Has exposure to cross-cultural experiences.
Stakeholder Engagement: Represented multiple or larger groups of internal and external stakeholders on individual contributor level.

Essential behavioural success factors:

Examining Information
Documenting Facts
Interpreting Data
Interacting with People
Articulating Information
Showing Composure
Team Working
Meeting Timescales

Important behavioural success factors:

Adopting Practical Approaches
Providing Insights
Establishing Rapport
Making Decisions
Conveying Self-Confidence
Resolving Conflict

Sorry the application deadline for this job has elapsed

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Job Opening at Business Connexion International - 2 slots

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