Technical Support Executive at Tizeti Network Limited

 Employment Nigeria 18-Jun-2016 LAGOS , Technical  

Tizeti Network Limited is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

POSITION : Technical Support Executive

Job Description

  • Installing and configuring computer hardware operating systems and applications;
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Visit customers once issues have been escalated from the service center
  • Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
  • Talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
  • Troubleshooting and diagnosing, solving hardware or software faults
  • Replacing parts as required
  • Providing relevant reports;
  • Supporting the roll-out of new applications and version control
  • Setting up new users' accounts and profiles and dealing with password issues;
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion
  • Prioritizing and managing many open cases at one time;
  • Rapidly establishing a good working relationship with customers
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
  • Follow up and make scheduled call backs to customers where necessary;

How To Apply
Interested and qualified candidates should send their application letter and CV's to:career@tizeti.com



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