Jobs at Yes Mobile Nigeria - 2 positions

Employment Nigeria 20-Jun-2016 LAGOS , Managerial Customer Service

Yes Mobile - A fast growing prestigious Retail organisation located on the Island of Lagos, is recruiting for the position below:

POSITION : Branch/Sales Supervisor

Responsibilities

Manage branch operations and sales performance.
Initiate strategic interventions to drive aggressive sales within branch location.
Market and close sales of company’s products and services to current and potential customers;
Optimally manage branch officers to improve sales performance
Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
Identify sales prospects and contact and close sales;
Ensure high level customer satisfaction through excellent sales service;
Assess customers needs and provide assistance and information on product features
Recommend several sales strategies in order to drive sales;
Remain knowledgeable on products offered and discuss available options with customers;
Cross sell products;
Team up with co-workers to ensure proper customer service;
Build productive trust relationships with customers;
Error free transactions/Ability to follow laid down processes for sales initiatives and routine duties.

Knowledge & Skills:

Good leadership skills
Gadget friendly
Good negotiation skills
Strategic marketing skills
Ability to influence people
Sales driven
Good command of English
Personal Attributes:
Ability to take ownership
Ability to take initiative
Outgoing and friendly
Result oriented
Presentable and smart
Passionate and self driven

Qualification & Experience

Minimum of B.Sc from any recognized Higher Institution
5-7 years experience in sales
Not less than 27yrs, not more than 32yrs

POSITION : Service Centre Representative

Responsibilities

Attend to customers complaints as regards device issues and ensure complaints are resolved promptly.
Responsible for assigning customers device issues to technicians
Remain knowledgeable on gadgets;
Team up with co-workers to ensure proper customer service;
Build productive trust relationships with customers;
Error free transactions/Ability to follow laid down company standards and codes of conduct.

Qualification & Experience

Minimum of OND/NCE/ND from any recognized Higher Institution
2-3 years experience in customer service and dealing with gadget issues
24-26(yrs)

Knowledge & Skills:

Excellent Customer Service Skills
Tech Savy
Gadget friendly
Good written and verbal communication skills
Good research skills
Good customer service skill

Personal Attributes:

Ability to take ownership
Very Proactive
Outgoing and friendly
Passionate and self driven.

How to Apply
Interested and qualified candidates should send their CV's to: hr@yesmobile.ng using role as subject of mail.

Note: Only shortlisted candidates will be contacted.

Sorry the application deadline for this job has elapsed

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Jobs at Yes Mobile Nigeria - 2 positions

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